Terms of Service:

① We provide common office maintenance works. More services such as general office cleaning, movement protection and relocation of office facilities, please feel free to contact us for a quotation.

② Ladder for maintenance works should be provided by client. Purchase of ladder is available upon request in advance.

③ No work at height above 3 meters is included.

④ Ordinary office lighting fixing is included. Separate quotation for special decor lighting fixing is available upon request.

⑤ Separate quotation for replacement of associated lighting items other transformer is necessary upon request.

⑥ Any fragile or valuable items e.g. antique & wall painting should be well protected or removed before commencement

of maintenance works. HELIX is not responsible for the related loss and damage.

⑦ Our normal service hours: Monday to Friday, 10am to 5pm.

⑧ If Black Rainstorm Warning or Typhoon Signal No. 8 or above is in force on the day before the start of works, all works

would be postponed.

⑨ There is a minimum consumption for materials delivery, enquiries are welcome.

⑩ If the customer cancels the appointment when our handyman arrives, if the waiting time exceeds 15 mintues after arrival, or if upon inspection it is found that additional quotation is required, a minimum charge of $55 will be applied for on-site services.

⑪ If the problem cannot be identified by visual inspection, and requiries actions including opening the ceiling, climbing to a height, or checking under a cabinet etc., an additional fee of $330 per 15 minutes will be charged for extra time and difficulty during repairs.

⑫ All disputes are subject to the final decision of HELIX.